Return & Refund Policy

If your device arrives faulty, damaged in transit or not as described, tell us within 7 days of delivery and we will replace it or refund you.

When you can ask for a replacement or refund

• The device has a fault that was present at delivery
• The device does not match the model, storage, colour or grade you ordered
• The parcel arrived damaged, or an item is missing
• You request it within 7 days of delivery

When we cannot accept a return

• Change of mind, or finding a lower price elsewhere
• Physical or liquid damage after delivery
• The device has been opened or repaired by someone else
• The device is locked to your account, or its IMEI does not match our records
• Missing box or accessories that came with the order

Before you request a return

• Record a short video while opening the parcel. It helps us settle any delivery issue quickly.
• Back up and remove your data.
• Sign out of your Google or Apple account and remove the screen lock and SIM card.

How to request

• Contact us with your order number on WhatsApp (+91 85445 16274) or by email (qckart.care@gmail.com).
• Share photos or a video of the problem.
• Pickup. Once we approve the request, we arrange a free pickup.
• Inspection. We check the device, usually within 2 business days of receiving it.
• Outcome. We send a replacement, or a refund if a replacement is not available or you prefer a refund.

Cancelling an order

• Before it ships: contact us with your order number and we will cancel it and refund any amount paid.
• After it ships: the order cannot be cancelled. You can refuse the parcel, or request a return after delivery under this policy.
• Unpaid online orders are cancelled automatically if payment is not completed within 30 minutes.

Refunds

• Online payments (UPI, card, net banking, wallet) go back to the same payment method.
• Cash on delivery orders: the cash amount is refunded by bank transfer or UPI to an account you give us. The online advance goes back to the method you paid it with.
• We start the refund within 2 business days of approving it. Banks usually take 5 to 7 business days to show the amount.

Questions

WhatsApp or call +91 85445 16274, or email qckart.care@gmail.com. Support hours: Mon - Sat: 10:00 AM - 7:00 PM, Sunday: closed (email support only).