Terms of Service

These terms apply when you use the QCkart website or app. By using them or placing an order, you agree to these terms.

About us

QCkart is run from Building No. 02, Thadhi Bhawanipur Ward No. 02, Thadhi Bhawanipur, Tharhi Bhawanipur, Supaul, Bihar – 852218 (GSTIN 10PFIPK7840J1Z2). You can reach us at qckart.care@gmail.com or +91 85445 16274.

Who can buy

You must be 18 or over to place an order. Keep your login secure; you are responsible for activity on your account. Give accurate contact and delivery details.

Refurbished and pre-owned devices

Devices are not new. Each is graded by condition (A1, A2, A3) and may show signs of use described by its grade. Photos and descriptions are as accurate as we can make them; small differences in colour or marks can occur.

Prices and payment

• Prices are in Indian rupees and include GST. A GST invoice is issued for every order.
• Prices can change without notice. The price you pay is the one shown at checkout.
• Online payments are processed securely by Razorpay. Cash on delivery orders need an online advance to confirm the order.
• Coupons have their own conditions (minimum order, validity) and cannot be exchanged for cash.

Orders

An order is confirmed once payment (or the cash-on-delivery advance) is received. We may cancel an order if a device becomes unavailable, a price or description was shown in error, or we suspect fraud. If we cancel, we refund any amount paid in full.

Delivery, warranty and returns

Delivery, warranty, replacement, cancellation and refund terms are described in our Shipping Policy, Warranty Policy and Return & Refund Policy, which form part of these terms.

Reviews and content you post

Reviews and questions must be honest and about the product. We may remove content that is false, offensive, contains personal details of others, or advertises something. By posting, you allow us to show your review on our website and app.

Fair use

Do not misuse the website or app: for example, by trying to access other people's accounts, interfering with the service, or placing orders for resale in bulk without our agreement.

Our responsibility

We are responsible for the devices we sell as described in our policies. We are not responsible for losses that are not a foreseeable result of our actions, for data on devices sent to us, or for delays caused by events outside our control (such as strikes, weather or courier disruption). Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

Complaints and grievance contact

Contact our customer care at qckart.care@gmail.com or +91 85445 16274 (Mon - Sat: 10:00 AM - 7:00 PM, Sunday: closed (email support only)). If your complaint is not resolved, write to our grievance officer at qckart.care@gmail.com. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

Changes to these terms

We may update these terms. The version on this page when you place an order applies to that order.

Governing law

These terms are governed by the laws of India.