Shipping Policy

We deliver across India through tracked courier partners.

Delivery charges

• Free delivery on orders of ₹1,999 or more.
• Orders below that pay a delivery fee of ₹49.
• The exact charge is always shown at checkout before you pay.

Processing time

Orders are checked, packed and handed to the courier within 1 to 2 business days. Orders placed on Sundays or public holidays are processed on the next business day.

Delivery time

Most orders arrive within 3 to 7 business days after dispatch, depending on your pincode. Remote areas and the North-East can take longer. Delivery times during festivals, strikes or bad weather may also be longer.

Cash on delivery

Cash on delivery is available on most pincodes. To confirm the order you pay an advance of ₹299 online, and pay the rest in cash when the parcel arrives. Please keep the exact amount ready.

Tracking your order

When your order ships we send you the courier name and tracking number. You can see every step in the app under Orders: order placed, quality check passed, packed, shipped and delivered.

Address and phone number

Please check your address, pincode and phone number before placing the order. To change the address, contact us before the order ships. After dispatch the address usually cannot be changed.

If delivery fails

The courier calls before delivery and usually tries again if you are not available. If delivery fails because the address is wrong or the phone is unreachable, the parcel returns to us. We then contact you to arrange a new delivery or a refund (delivery charges may be deducted).

Damaged or tampered parcels

If the parcel looks damaged, opened or tampered with, please do not accept it and contact us right away. If you have already accepted it, record a video while opening it and contact us within 48 hours on +91 85445 16274 or qckart.care@gmail.com.

Questions

WhatsApp or call +91 85445 16274, or email qckart.care@gmail.com. Support hours: Mon - Sat: 10:00 AM - 7:00 PM, Sunday: closed (email support only).