Warranty Policy

Every refurbished device from QCkart comes with a warranty against hardware defects. The warranty period for each device is shown on its product page and on your GST invoice.

When the warranty starts

The warranty starts on the day the device is delivered to you. Keep your order number or GST invoice: we use it, together with the device IMEI or serial number, to confirm the warranty.

What is covered

Faults that happen during normal use, without physical or liquid damage:

• Display: dead pixels, lines, flicker or touch not responding
• Battery: draining abnormally fast, not charging, or swelling
• Charging port and charging: device not charging with a working charger
• Cameras: not opening, not focusing, or blurred images caused by a fault
• Audio: speaker, earpiece or microphone not working
• Buttons and sensors: power and volume buttons, fingerprint and face unlock, proximity sensor
• Connectivity: SIM, mobile network, Wi-Fi, Bluetooth and GPS faults
• Motherboard: the device not starting or restarting by itself

What is not covered

• Physical damage: cracks, dents, bends or a broken screen after delivery
• Liquid damage, even on water-resistant models
• Devices opened, repaired or modified by anyone other than QCkart
• Software problems caused by rooting, unofficial software or apps
• Normal cosmetic wear described by the device's grade
• Accessories such as chargers, cables and cases (unless stated otherwise)
• Loss or theft
• Data loss. Please back up your data before sending a device to us

Battery

Refurbished phones have used batteries. A battery that holds a normal charge for its age is not a fault. A battery that drains abnormally fast, does not charge or swells is covered.

How to claim

• Contact us with your order number on WhatsApp (+91 85445 16274) or by email (qckart.care@gmail.com).
• Describe the problem. A short video or photo helps us decide quickly.
• Try the basics we suggest. Many problems are fixed with a restart or a settings change.
• Pickup. If the device needs repair, we arrange a pickup. Remove your screen lock, Google or Apple account and SIM card before handing it over.
• Repair or replace. We repair the device. If it cannot be repaired, we replace it with the same or a similar model, or refund you if no replacement is available.
• Return. We send the device back to you and tell you what was done.

Pickup and return for approved warranty claims are free. We tell you the expected time when we accept your claim.

If a claim is not covered

If the fault is not covered (for example, physical damage), we tell you before doing any paid work. You can choose a paid repair or have the device returned to you.

Questions

WhatsApp or call +91 85445 16274, or email qckart.care@gmail.com. Support hours: Mon - Sat: 10:00 AM - 7:00 PM, Sunday: closed (email support only).